KUALA LUMPUR, Malaysia — Security Bank has been recognized at The Asian Banker Global Financial Technology Innovation Awards 2026 for strengthening both its digital banking experience and payments infrastructure, earning Best Mobile Banking Technology Initiative in Asia Pacific for the Security Bank App and Best Payment Technology Initiative in Asia Pacific for its partnership with ACI Worldwide.
The recognitions reflect the Bank’s focus on making banking simpler, faster, and more reliable for customers through practical digital improvements that are driving stronger adoption and transaction growth.
Making everyday banking simpler through the Security Bank App
The Asian Banker recognized the Security Bank App for enhancing customer experience through improved onboarding, usability, and transaction capabilities.
Customers can open accounts, transfer funds, pay bills, and manage their finances end to end within the app without switching channels or relying on assisted support. By reducing friction across key journeys, the app enables a more seamless and self-directed banking experience that customers can access anytime.
These enhancements are translating into stronger customer adoption, with registered users growing to over 1.4 million and transactions increasing by 40%, reinforcing the app as a primary banking channel for customers.
“Customers expect banking to be simple, intuitive, and dependable,” said Myla Untalan, SVP and Retail Channels Group Head. “Every enhancement in the Security Bank App is designed to remove friction so customers can manage their finances more easily and confidently. This recognition affirms the progress we are making in delivering BetterBanking in ways customers genuinely experience.”
Building a more reliable and scalable payments platform
The Asian Banker recognized the Bank and ACI Worldwide for modernizing Security Bank’s payments infrastructure through a unified platform supporting real-time processing, automation, and ISO 20022 integration.
By consolidating previously fragmented payment processes into a single integrated environment, the Bank improved transaction reliability, operational consistency, and scalability across payment channels. The platform has helped support a 35% increase in transaction volumes while tripling processing capacity to support continued growth in digital payments.
These enhancements strengthen the Bank’s ability to support customers and businesses that increasingly expect faster, more seamless, and more dependable payment experiences.
“Payments reliability matters because it directly shapes customer confidence,” said John Cary Ong, EVP and Wholesale Banking Segment Head. “By strengthening and unifying our payments infrastructure with ACI Worldwide, we improved our readiness for real-time processing while creating a more consistent and dependable payments experience for customers and businesses.”
Delivering BetterBanking through purposeful innovation
Together, these recognitions demonstrate how Security Bank is turning technology investments into practical improvements customers can experience every day—from simpler onboarding and self-service banking to faster and more reliable payments.
As customers increasingly choose banks based on ease, speed, and reliability, Security Bank continues to strengthen the digital capabilities and infrastructure needed to deliver BetterBanking at scale.
