SEC-REGISTERED financial lending company Skyro was recognized at the CXGS Excellence Awards Philippines 2026, receiving a Certificate of Distinction in the Excellence in Omnichannel Experience category during the event held at the Sheraton Hotel in Pasay City.
The CXGS Excellence Awards recognize organizations that are redefining customer experience through innovative strategies, technology adoption and seamless omnichannel journeys.
At Skyro, customer support is built around a simple idea: every conversation should start with full visibility, not from zero. Enhanced by an AI-powered layer, its Customer Care system brings together customer history, interactions, and signals into one complete view.
Customer satisfaction remains high at around 95%, with 16% of negative app store reviews improving after proactive outreach.
This reflects how the system is designed to respond to each customer request with full context. This approach is designed to reduce customer effort and build trust in financial services.
By removing the need to repeat information, wait, or restart conversations, Skyro creates a more connected and intuitive experience, raising the standard of customer support for Filipino customers.
Customers can reach Skyro through chat in the app, email, phone, social media, app reviews, and CSAT (customer satisfaction) feedback, with SMS used for reminders and follow-ups.
At this scale, Skyro handles around 85,000 in-app chats each month, along with over 6,000 inbound calls, 5,800 outbound calls, 4,700 emails, more than 5,500 customer feedback responses, and about 3,500 SMS messages.
Supporting this is a system built for speed and continuity, where customer history and activity are consolidated into a single view.
Customers are typically connected to a live agent within 2 to 3 minutes and receive a complete response in around 5 minutes, with some connections happening in under one minute depending on availability.
For Jorge Brisuela, Skyro Head of Customer Care, the recognition reflects a deeper shift in how customer support is designed and delivered.
“We’re deeply honored by this recognition. It reflects how we’re reshaping customer care at Skyro – making every interaction simple, fast, and consistent, and treating every customer and every question as a priority. This win reinforces our focus on building a seamless, connected support experience across all channels,” he said.
What sets Skyro apart is how these touchpoints work together. Customers can move between channels without restarting conversations or repeating details, allowing each interaction to continue naturally from the last.
