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Skyro’s AI-powered omnichannel CX earns recognition at CXGS 2026

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SEC-REGISTERED financial lending company Skyro was recognized at the CXGS Excellence Awards Philippines 2026, receiving a Certificate of Distinction in the Excellence in Omnichannel Experience category during the event held at the Sheraton Hotel in Pasay City.

The CXGS Excellence Awards recognize organizations that are redefining customer experience through innovative strategies, technology adoption and seamless omnichannel journeys.

At Skyro, customer support is built around a simple idea: every conversation should start with full visibility, not from zero. Enhanced by an AI-powered layer, its Customer Care system brings together customer history, interactions, and signals into one complete view.

Customer satisfaction remains high at around 95%, with 16% of negative app store reviews improving after proactive outreach.

This reflects how the system is designed to respond to each customer request with full context. This approach is designed to reduce customer effort and build trust in financial services.

By removing the need to repeat information, wait, or restart conversations, Skyro creates a more connected and intuitive experience, raising the standard of customer support for Filipino customers.

Customers can reach Skyro through chat in the app, email, phone, social media, app reviews, and CSAT (customer satisfaction) feedback, with SMS used for reminders and follow-ups.

At this scale, Skyro handles around 85,000 in-app chats each month, along with over 6,000 inbound calls, 5,800 outbound calls, 4,700 emails, more than 5,500 customer feedback responses, and about 3,500 SMS messages.

Supporting this is a system built for speed and continuity, where customer history and activity are consolidated into a single view.

Customers are typically connected to a live agent within 2 to 3 minutes and receive a complete response in around 5 minutes, with some connections happening in under one minute depending on availability.

For Jorge Brisuela, Skyro Head of Customer Care, the recognition reflects a deeper shift in how customer support is designed and delivered.

“We’re deeply honored by this recognition. It reflects how we’re reshaping customer care at Skyro – making every interaction simple, fast, and consistent, and treating every customer and every question as a priority. This win reinforces our focus on building a seamless, connected support experience across all channels,” he said.

What sets Skyro apart is how these touchpoints work together. Customers can move between channels without restarting conversations or repeating details, allowing each interaction to continue naturally from the last.

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Business

BizKarte Moves for Pinoys: Skyro spotlights real negosyo wins

by Contributor
written by Contributor

DREAMS grow when someone believes in you. Behind every successful business is a story of support, hard work, and the courage to start.

From inspiring life stories and finding one’s passion to real conversations on entrepreneurship and business growth, the newly launched BizKarte Moves by Skyro, an SEC-registered fintech company in the Philippines, offers a wealth of practical wisdom for Filipinos, especially aspiring entrepreneurs.

With episodes now available for viewing on Skyro’s social media platforms, BizKarte Moves is a podcast-style series that follows a simple format: the host visits Skyro’s partner merchant stores and interviews business owners.  They share how they started, the challenges they faced, and how Skyro’s flexible loans and Buy Now, Pay Later options supported their growth.

“Our goal in launching Skyro BizKarte Moves is to help entrepreneurs navigate the dynamic world of business. Through the stories of our partner merchants, we hope to inspire others to start, or keep going, with their own ventures,” shared Iya Lelyanova, Skyro Head of Marketing.

One of the featured guests is Joseph Luigi Torres, who started a buy-and-sell business offering mobile phones while still in college. He has been in the industry for over 16 years and now owns six branches under the name Legitech across multiple locations, selling a wide range of mobile phones, gadgets, and wearables. His first official store was established in Angat, Bulacan, in 2017.

For Torres, offering flexible payment terms has been key to staying competitive. “Ang pinakahinahanap na kasi ng mga tao ngayon ay laging installment,” he shared. Around 80-90% of their customers who message online ask about installment options. With Skyro’s light and easy terms, Legitech has been able to attract more customers and boost sales.

He first discovered Skyro at their Starmall branch, where neighboring stalls were already offering installments for brand-new cellphones. “We made sure to talk to the area manager to learn more about Skyro. We submitted a proposal, and fortunately, we were accepted. Now, all our branches offer Skyro installment plans,” he added.

Legitech officially became a registered Skyro partner merchant in 2024, recognizing that Skyro was a strong fit for their secondhand phones, as it made them more affordable compared to brand-new units.

Known for providing fast and flexible installment financing through its digital lending platform, Skyro has also been actively supporting its partner merchants by helping boost their visibility. It provides marketing materials like flyers, banners, and tent cards to help stores attract more customers.

Since its introduction in the Philippines in 2022, Skyro has quickly built a reputation for its simple and accessible digital financial services. Today, it is present in over 8,900 partner merchant stores nationwide and serves more than 600,000 active product loan customers.

To learn more about Skyro and its latest updates, visit skyro.ph and follow its social media accounts on Facebook, Instagram, LinkedIn, YouTube, and TikTok. Catch the full testimonial video on YouTube to see how Skyro supports partners like Legitech in growing their business.

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Business

Skyro and ECPay partnership expands payment options for Filipinos

by Contributor
written by Contributor


MORE ways to pay, wherever you are. That’s what Skyro, an SEC-registered fintech company in the Philippines, brings through its partnership with ECPay, a leading provider of electronic payment and collection services in the country.

Through this partnership, Skyro makes loan payments easier and more accessible for Filipinos. Customers can now pay back their Skyro loans using just their mobile number through ECPay’s nationwide network of 462,000+ over-the-counter locations, 90+ digital payment touchpoints, and 16,000+ kiosk locations. This brings payment options closer to where Filipinos live and work.

The partnership was formalized through a memorandum of agreement (MOA) signing led by Skyro co-founder and co-CEO Nasim Aliev, president Anthony Co, payments production manager Daniil Murzabaev, and head of product Dmitriy Vavulidi. They were joined by ECPay president and CEO Ma. Patricia Pascual, portfolio acquisition and management head Jason Manuel, and account manager Aileen Vismonte.

“Our partnership with ECPay further underscores our mission of providing Filipinos easy and convenient access to financial services. We hope that this partnership will make everyday transactions simpler, faster, and more accessible to many Filipinos,” said Aliev.

ECPay remains committed to improving financial access and inclusion for Filipinos. Ms. Pascual shared, “By extending accessible payments for Skyro’s customers through ECPay’s network, we are reaching more Filipinos who will benefit from more convenient and accessible payment options.”

Using their 11-digit mobile number, payments can be made online via ECPay partners like GCash, PalawanPay, and 7-Eleven’s CLiQQ, or over the counter via partner outlets nationwide. This includes sari-sari stores, pawnshops, remittance centers, and partners like Cebuana Lhuillier, Palawan Express, Prince Retail, and LCC.

Introduced in the country in August 2022, Skyro has quickly built a reputation for its customer-first digital financial services. It is now present in over 8,900 partner merchant stores nationwide with more than 600,000 active product loan customers.

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Business

Skyro and Kimstore make the latest tech easy to own

by Contributor
written by Contributor

GREAT news for technophiles! Upgrading to the latest gadgets, electronics, and accessories no longer has to wait.

Skyro, an SEC-registered financial lending company in the country, has partnered with Kimstore, the Philippines’ most trusted one-stop shop for gadgets and electronics, to make upgrades easier through affordable installments.

Customer-bosses can simply go to the Kimstore website, choose Skyro as their payment option at checkout, and get redirected to apply for an installment plan that fits their budget.

According to John Joseph Pelegrino, Skyro head of sales operations, the partnership is a reflection of Skyro’s commitment to provide hope, happiness, and financial support to many more Filipinos nationwide: “We hope that our partnership with Kimstore can help Filipinos improve their lifestyle, whether it be upgrading to the latest gadgets or investing in home essentials like an air fryer.”

The partnership was formalized through a memorandum of agreement (MOA) signing led by Pelegrino, together with Heidi-Lyn Regino, Skyro field team lead representative, and Patricia Valeña, accounts specialist. Joining them were representatives from Kimstore led by Kim Lato, CEO and president, Anna Galura, senior manager sales growth and customer experience, and Irislyn Abobo, customer experience officer.

For Lato, Kimstore’s partnership with Skyro highlights the shared belief that customers value flexibility. She noted, “By empowering customers not just through accessible payment options, but also through Kimstore’s expanding product range, we enable long-term relationships built on trust and convenience.”

Established in 2006, Kimstore offers a wide selection of authentic gadgets and accessories with warranty support, including smartphones, laptops, cameras, and gaming consoles that are available through multiple payment options.

Introduced in the country in August 2022, Skyro has quickly earned a reputation for its innovative digital financial services. It is now present in over 8,000 partner merchant stores nationwide with more than 600,000 active product loan customers.

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Business

What if it breaks? Skyro and Qoala add protection to your purchases

by Contributor
written by Contributor

YOU FINALLY get that new phone, refrigerator, or washing machine, paid in installments through Skyro. But when real life happens and something breaks, gets wet, or stops working, it can be stressful. Skyro, a reliable SEC-registered lending app in the Philippines, now brings protection at checkout through its partnership with Qoala, giving customers the option to add coverage right when they make a purchase.

The partnership was recently formalized through a memorandum of agreement (MOA) signing, led by Yernar Ashimov, Skyro head of key accounts, Dmitriy Vavulidi, Skyro head of product, and Alodia Yvonne Azul, Skyro business development lead.

Joining them were executives from Qoala led by Harshet Lunani, CEO and founder, Utkarsh Jain, senior vice president for partnership, Kavan Marambe, vice president for commercials, and Camille Gan, digital partnerships manager.

Skyro customers can now add Qoala’s Gadget Protection, Merchandise Protection, and Extended Warranty when applying for a Skyro loan. These help cover accidental or liquid damage for both gadgets and everyday items, plus extended protection even after the manufacturer’s warranty ends.

“Our partnership with Qoala highlights Skyro’s focus on giving Filipinos reliable digital financial services. With Qoala’s added protection, customers can feel more confident that the products they buy with their hard-earned money are protected,” said Ashimov.

Lunani shares the same commitment, stressing Qoala’s mission of making protection accessible to all Filipinos: “By working together, we’re bringing simple and relevant protection options closer to every Filipino at the point where they are making important purchasing decisions, helping them feel more secure and supported in their daily lives.”

With a mission to give hope, happiness, and financial support for Filipinos, the partnership between Skyro and Qoala makes it possible for customers to shop for their dream gadgets, essential appliances, or home electronics through installments with added peace of mind.

Visit participating Skyro partner stores nationwide to apply for a Skyro loan with built-in protection powered by Qoala. Learn more at skyro.ph and follow its social media accounts on Facebook, Instagram, LinkedIn, and TikTok.

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Business

Skyro powers Save ‘n Earn’s 31st with PISO Down gadget deals

by Contributor
written by Contributor

Skyro, a reliable SEC-registered lending app in the country, joined hands with Save ‘n Earn (SNE) to celebrate the latter’s 31st anniversary with exciting promos that gave customers access to the best gadget deals — including the popular PISO Downpayment offer.

Save ‘n Earn, a proudly homegrown Boholano brand, has long been a one-stop shop for gadgets, telco products, and digital accessories. With over 40 branches and a growing online store catering to customers nationwide, SNE continues its mission of empowering Filipinos to stay connected and digitally equipped while enjoying great value for money.

During the anniversary celebration, Skyro and SNE delighted shoppers with the exclusive PISO Down promo, available at the Save ‘n Earn Island City Mall branch, where qualified customers could purchase the latest gadgets and devices for only ₱1 down without any minimum purchase. The offer drew strong interest from shoppers who took home smartphones, accessories, and more through Skyro’s flexible installment options. 

Aside from the PISO Down promo, customers across all SNE stores in Bohol also joined an exclusive Apple raffle promo. Every purchase of an Apple product paired with a Skyro loan earned customers a digital raffle entry, giving them a chance to win a one-year supply of groceries, a prize that perfectly aligns with Skyro and SNE’s shared vision of adding everyday value to Filipinos’ lives.  

Through these exclusive promos, Skyro continues to deliver on its mission of spreading hope, happiness and financial support to hardworking Filipinos, making modern technology more accessible through flexible financing solutions.

Introduced in the country in August 2022, Skyro has quickly earned a reputation for its innovative digital financial services designed to help customers achieve their goals. Whether it’s buying gadgets, home essentials, or other needs, Skyro ensures that more Filipinos can enjoy life’s conveniences without the heavy upfront cost.

Now partnered with over 6,000 merchant stores nationwide and serving more than 1 million customers, Skyro continues to redefine financial accessibility, empowering Filipinos to shop smarter and live better.

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