NEGROS OCCIDENTAL, Philippines – TP in the Philippines, a global leader in digital business services, was recently recognized as one of the pioneering enterprises in Negros Occidental to register as a partner in Enterprise-Based Education and Training (EBET), a flagship program of the Technical Education and Skills Development Authority (TESDA).
With the implementation of the EBET Framework, TESDA aims to strengthen workforce development through enhanced skills training, improve employability, and bridge the gap between the education sector and the IT-BPM industry.
As an enterprise partner, TP will help implement the Near-Hire Communication Training Program. This 10-day, TESDA-accredited course is designed to develop work-ready communication skills for near-hires, equipping them for potential careers within the organization. This initiative also supports TESDA’s drive to expand university-industry collaboration, ensuring that Filipino workers are trained with skills that meet global market demands.
The training program’s curriculum features two modules: “Communication 101” and “Call Center 101.” The first module focuses on technical articulation—including pronunciation, grammar, thought organization, and conversational confidence—while the second primes students for the specific contact center environment. The curriculum immerses them in the practical realities of the customer service experience, such as call flows, scripting, active listening, empathy, and problem-solving.
Graduates of the program will emerge work-ready and equipped with the practical skills and confidence needed to succeed in the country’s fast-growing customer service sector.
“This program goes beyond skills training, giving students a tangible gateway as they step into meaningful careers in the IT-BPM industry,” said Jeffrey Johnson, chief people officer of TP in the Philippines.
TESDA likewise underscored the importance of this partnership. “By registering programs under EBET, you are ensuring that our trainees are not only competent, but also industry-ready. Enterprises can now dictate what skills and competencies they need, and TESDA now needs to respond as flexibly and quickly as we possibly can to be able to respond to a volatile, complex, and ambiguous world of work. TP’s commitment makes it possible for our learners to bridge the gap between the classroom and the real demands of the workplace,” said TESDA director general Jose Francisco Benitez.
“Through this program, we are able to see the EBET in motion, and we are grateful to our partners for helping make our vision of an empowered work-ready youth come to life,” added Niña Connie Dodd, TESDA Negros Island Region (NIR) Interim Regional Director.
The Near-Hire Communication Training Program, among other initiatives, reaffirms TP in the Philippines’ commitment to workforce development and talent empowerment, upholding its position as one of the country’s top employers. By working hand-in-hand with TESDA and Bacolod City College, TP demonstrates the power of industry, government, and academe collaboration in opening career pathways for the youth and building stronger local communities.
