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TP in the Philippines boosts digital inclusion, turns over computer sets to support DICT smart villages in Mindanao

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CAGAYAN DE ORO CITY – TP in the Philippines, a global leader in digital business services, has donated 15 computer units to support the Department of Information and Communications Technology (DICT) Region 10’s Smart Village Initiative (SVI) in Northern Mindanao.

Reinforcing its commitment to advancing digital literacy and introducing more Filipinos to the opportunities enabled by technology and artificial intelligence (AI), this initiative provides underserved communities with the training and tools needed to open pathways to employment and entrepreneurship. The donation reflects TP’s broader advocacy of equipping local talent with future-ready skills to thrive in an increasingly digital and AI-driven economy.

“Through initiatives like this, TP in the Philippines continues to strengthen its role as a partner in nation-building by providing access to digital resources, computer literacy, and introductory AI knowledge—essential competencies for the evolving future of work,” said James Garcia, vice president for IT at TP in the Philippines.

The turnover was led by TP’s Cagayan De Oro site, with the computer units directly benefiting learners in three designated Smart Villages in Region 10:  Camp Bilal in Lanao del Norte, Dalingap in Misamis Occidental, and Capihan in Bukidnon, each serving as models for digital transformation and inclusive rural development.

The DICT adopted the International Telecommunication Union’s (ITU) Smart Village Initiative to bridge the digital gap in underserved communities through better internet access, literacy programs, and e-government services. In Region 10, the agency expands on this mission by delivering ICT training sessions for selected participants in office productivity applications, basic AI tools, and social media marketing. Ultimately, these programs provide participants with the essential skills needed to transition into sustainable, tech-enabled careers.

This collaboration underscores the power of public-private partnerships in driving inclusive growth nationwide and ensuring rural communities are not left behind. By expanding access to digital tools and foundational ICT education, TP in the Philippines and the DICT are empowering Filipinos to improve opportunities for livelihood, learning, and participation in the digital economy.

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Community

TP in the Philippines and House of Hope prioritize Pediatric Cancer Care

by Contributor
written by Contributor

DAVAO, Philippines — TP in the Philippines (formerly Teleperformance), a leader in digital business services, strengthened its commitment to inclusive growth and community impact in Mindanao by naming the House of Hope Foundation for Kids with Cancer, Inc. as an official beneficiary under its corporate social responsibility arm, Citizen of the World (COTW) Foundation.

Founded in 2004, House of Hope has been a cornerstone of pediatric cancer care in Mindanao for over two decades. The foundation provides a “halfway house” for families traveling long distances for treatment, alongside holistic medical, psychosocial, and financial support. Through its “Kids of Hope” program and the Mindanao Pediatric Cancer Care Network, House of Hope has helped elevate the Southern Philippines Medical Center as a regional hub for pediatric oncology.

The partnership was sealed through a contract signing between Jeffrey Johnson, Chief People Officer of TP in the Philippines and President of COTW Foundation, and Arleen Aportadera, Manager of House of Hope. The collaboration brings together the organizations’ shared mission of delivering hope, dignity, and life-saving support to children battling cancer and their families. 

“Being a true Citizen of the World means partnering with the communities where we live and work,” shared Johnson. “This collaboration with House of Hope reflects our belief that corporate responsibility must translate into real, measurable impact, especially for the most vulnerable in our communities.”

Through COTW, TP in the Philippines will support initiatives that include access to treatment, early detection programs, and child life services that help young patients cope during difficult stages of care.

This partnership underscores TP’s broader commitment to purpose-driven growth in the Philippines, particularly in Mindanao, where the company continues to expand its presence while prioritizing long-term community well-being.

By joining forces, TP in the Philippines and House of Hope are building a lasting alliance rooted in care, resilience, and shared responsibility, saving lives, one “Child of Hope” at a time.

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Business

TP, TESDA launch training program for work-ready near-hires

by Contributor
written by Contributor

NEGROS OCCIDENTAL, Philippines  – TP in the Philippines, a global leader in digital business services, was recently recognized as one of the pioneering enterprises in Negros Occidental to register as a partner in Enterprise-Based Education and Training (EBET), a flagship program of the Technical Education and Skills Development Authority (TESDA). 

With the implementation of the EBET Framework, TESDA aims to strengthen workforce development through enhanced skills training, improve employability, and bridge the gap between the education sector and the IT-BPM industry.

As an enterprise partner, TP will help implement the Near-Hire Communication Training Program. This 10-day, TESDA-accredited course is designed to develop work-ready communication skills for near-hires, equipping them for potential careers within the organization. This initiative also supports TESDA’s drive to expand university-industry collaboration, ensuring that Filipino workers are trained with skills that meet global market demands.

The training program’s curriculum features two modules: “Communication 101” and “Call Center 101.” The first module focuses on technical articulation—including pronunciation, grammar, thought organization, and conversational confidence—while the second primes students for the specific contact center environment.  The curriculum immerses them in the practical realities of the customer service experience, such as call flows, scripting, active listening, empathy, and problem-solving.

Graduates of the program will emerge work-ready and equipped with the practical skills and confidence needed to succeed in the country’s fast-growing customer service sector.

“This program goes beyond skills training, giving students a tangible gateway as they step into meaningful careers in the IT-BPM industry,” said Jeffrey Johnson, chief people officer of TP in the Philippines.

TESDA likewise underscored the importance of this partnership. “By registering programs under EBET, you are ensuring that our trainees are not only competent, but also industry-ready. Enterprises can now dictate what skills and competencies they need, and TESDA now needs to respond as flexibly and quickly as we possibly can to be able to respond to a volatile, complex, and ambiguous world of work. TP’s commitment makes it possible for our learners to bridge the gap between the classroom and the real demands of the workplace,” said TESDA director general Jose Francisco Benitez.

“Through this program, we are able to see the EBET in motion, and we are grateful to our partners for helping make our vision of an empowered work-ready youth come to life,” added Niña Connie Dodd, TESDA Negros Island Region (NIR) Interim Regional Director.

The Near-Hire Communication Training Program, among other initiatives, reaffirms TP in the Philippines’ commitment to workforce development and talent empowerment, upholding its position as one of the country’s top employers. By working hand-in-hand with TESDA and Bacolod City College, TP demonstrates the power of industry, government, and academe collaboration in opening career pathways for the youth and building stronger local communities.

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