As power disruptions and energy security conditions continue to affect communities across the country, Globe is strengthening its network readiness to help ensure customers remain connected and experience minimal service interruptions.
Connectivity has become essential to how Filipinos manage daily life, whether staying in touch with family, accessing financial services, running businesses, or coordinating emergency response. During prolonged outages, the ability to communicate becomes even more critical, particularly for households, frontline services, and small enterprises that rely on stable mobile and data connections.
To address these challenges, Globe has intensified its operational preparedness across its network, focusing on sustaining service availability and accelerating restoration in affected areas. The company has implemented enhanced backup power strategies such as expanded battery back up and mobile genset staging, optimized resource deployment, and strengthened contingency protocols across critical sites nationwide.
These measures are designed to enable the network to operate for extended periods during outages, while also allowing technical teams to respond more quickly and efficiently when disruptions occur. By preparing sites, specially in Visayas and Mindanao provinces, in advance and positioning resources closer to high-risk areas, Globe is able to reduce downtime and restore connectivity faster.
Strengthening operational readiness
“Our priority is to ensure that our network remains available, especially during challenging conditions when people depend on it the most,” said Cris Crisostomo, Globe’s Vice President for Network Operations & Assurance. “We have strengthened our operational readiness so we can sustain services longer and respond more quickly when disruptions happen.”
Globe’s field engineers play a central role in executing these efforts. Teams are deployed across the country to monitor network performance, secure critical infrastructure, and carry out restoration work under demanding conditions.
“Daghan sa mga komunidad nagkinahanglan sa serbisyo sa Globe, mao importante andam, madasigon ug isog ang atong mga field engineers para respondehan dayon ang mga panginahanglan sa katawhan [There are many communities that need Globe’s services, so it is important that our field engineers are ready, dedicated, and courageous in responding quickly to the demands of the people], ” Mark Jurial of Globe Regional Operations in Mindanao said. “We prepare ahead of time so we can respond immediately and minimize the impact on the communities we serve.”
In addition to strengthening its on-the-ground response, Globe continues to refine its network operations through improved planning and coordination. This includes working closely with partners such as the Department of Energy, National Power Corporation (NAPOCOR), and the Department of Information and Communications Technology, to ensure the timely availability of resources needed to support continuous operations during disruptions.
Through these efforts, Globe is helping ensure that customers can stay connected even during extended brownouts, with faster recovery times and fewer service interruptions. These improvements are especially critical in times of crisis, when reliable connectivity supports not only communication but also access to essential services and information.
As disruptions continue to evolve, Globe remains focused on enhancing its network resilience, ensuring that connectivity remains dependable for Filipinos, especially in times when it matters most.
